How This Townhome HOA is Transforming Water Management with SimpleSUB Water

Overview

A 51-unit private townhome community was stuck with a metering system that constantly failed. The original setup placed meters in driveways and front yards, where exposure to the elements led to frequent breakage and costly replacements averaging $500–$600 each.

With no accurate way to track individual usage, the HOA relied on a single master meter at the property entrance. Water costs were shared evenly among residents, triggering disputes over fairness and leaving the board without tools to detect waste or leaks.

Facing pressure from the county to submeter every unit—and tired of unsustainable maintenance costs—the HOA turned to SimpleSUB Water for a more modern, durable solution.

Customer Profile

• Property: Townhome HOA Community
• Type: 51-unit private community
• Location: Undisclosed
• Meter Count: 51 units
• Interviewee: David J., HOA Board Member

The Problem: Broken Meters and Budget Burnout

The existing infrastructure was doing more harm than good. Frequent meter failures disrupted billing cycles, created resident frustration, and drained HOA resources.

The setup offered no visibility into usage by unit, no proactive leak detection, and no way to allocate charges based on real consumption. Billing required time-consuming data collection and manual reporting, and yet still left room for disputes.

Key issues included:

• $500–$600 replacement costs per failed meter.
• Zero insight into individual usage.
• Recurring resident disputes over billing fairness.
• Time-intensive billing processes handled manually by the board.

The Solution: Durable, Non-Invasive Submetering with Full Transparency

To bring the system into compliance, the HOA selected SimpleSUB Water’s over-the-pipe metering system. The non-invasive installation required no plumbing work and no resident disruption.

“The system is incredibly easy to install, manage, and bill from.”
— David J., HOA Board Member

SimpleSUB’s LTE-enabled submeters provided live usage tracking, instant leak detection, and automatic reporting tools, all accessible through an intuitive online portal.

Key system features included:

• Over-the-Pipe Compatibility: No cutting, digging, or construction.
• Weather-Resistant Hardware: Long-term durability with minimal maintenance.
• Advanced Monitoring & Leak Detection: 24/7 visibility into usage and automated alerts for abnormal patterns.
• Streamlined Reporting: Seamless integration with billing tools reduced reporting time to just 30 minutes.

“The portal is excellent—we can drill down into individual unit usage history with ease."
— David J.

Results: Cost Savings, Simpler Billing, and Happier Residents

After implementation, the HOA quickly saw measurable improvements:

• Accurate submetering and fair billing improved resident satisfaction.
• Significant cost savings by eliminating $500–$600 meter replacements.
• Real-time usage data enabled proactive leak detection and faster issue resolution.
• Operational efficiency increased, with billing prep reduced to under an hour.

“For HOAs burdened with failing meters and high replacement costs, SimpleSUB delivers durability, transparency, and cost savings in one easy-to-use solution. It has been a game-changer for us.”
— David J.

Replace Failing Meters with Durable, Data-Driven Submetering

At a 51-unit townhome community, repeated meter failures and mounting replacement costs left the HOA frustrated and over budget. By switching to SimpleSUB Water, the board replaced unreliable, high-maintenance meters with durable, clamp-on devices that deliver 24/7 visibility, leak alerts, and automated billing, all without cutting a single pipe. The result? Lower maintenance costs, faster billing, and residents who finally trust their water data. If your HOA is stuck managing outdated meters or manual reports, SimpleSUB offers an easier, smarter path to long-term savings and transparency.

Schedule a demo to see how.

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