Fair Billing Made Simple: Griffis Blessing’s Success with SimpleSUB Water

Overview

Lincoln Center, a commercial retail property managed by Griffis Blessing, faced the same billing challenge many aging properties encounter: no tenant-level metering. Water costs were split evenly among all tenants, regardless of how much each actually consumed. This setup that led to ongoing frustration, unfair charges, and zero visibility into waste.

The property management team needed a solution that would offer accurate billing, real-time monitoring, and leak detection without the massive cost of traditional plumbing overhauls.

That solution came with SimpleSUB Water, which helped transform water management at the center, one clamp-on meter at a time.

Customer Profile

• Property: Lincoln Center
• Type: Commercial retail center
• Location: Undisclosed
• Meter Count: 32 submeters
• Interviewee: Darlene H., Commercial Property Manager

The Problem: Unfair Billing and Hidden Waste in an Aging Property

Griffis Blessing manages more than 200 properties, but Lincoln Center stood out for all the wrong reasons. The older building’s plumbing system had no tenant-level submeters, so water bills were simply divided evenly, despite highly varied tenant usage patterns. Bills split evenly regardless of actual usage.

The results were predictable:

• Frequent tenant disputes over shared costs.
• No accountability or incentive to reduce water usage.
• No way to detect leaks until large bills arrived.
• Property managers caught in the middle, without the tools to fix it.

The Solution: Transparent, Real-Time Submetering Without the Plumbing Headaches

Griffis Blessing turned to SimpleSUB Water’s over-the-pipe metering system, which installs without cutting pipes, shuts off no water, and costs a fraction of traditional systems.

A full rollout covered 32 submeters, each connected via LTE and viewable through the SimpleSUB app. Both tenants and property managers gained visibility into real-time consumption—and bills were adjusted to match actual use.

Key benefits included:

• Over-the-Pipe Installation: Fast, non-invasive setup.
• Live Monitoring: Tenant-level usage visible anytime.
• Billing Accuracy: Bills based on real data, not estimates or averages.
• Leak Alerts: Proactive notifications for unusual usage.
• Rebate Support: Local water rebates helped offset upfront costs.

“SimpleSUB is much cheaper than installing in-line meters through the utility company. They’re great to work with and very flexible, able to customize their offering to your needs.”
— Darlene H., Commercial Property Manager, Griffis Blessing Inc.

Results: Billing Fairness, Satisfied Tenants, and Prevented Waste

With 32 submeters in place and accurate tracking, Lincoln Center saw immediate improvements:

• Fair Billing Restored: Tenants now pay only for what they use.
• Disputes Eliminated: Transparency replaced frustration.
• Leaks Detected Early: A leaking toilet was caught before causing major waste.
• Improved Reporting: Managers now have full insight into usage across the center.

“Exciting is exactly the right description. I think this is the beginning of a revolution for commercial building utility monitoring and billing. For commercial centers with outdated plumbing and tenant billing issues, SimpleSUB brings fairness, accountability, and transparency—transforming utility monitoring into a modern, efficient process.”
— Darlene H.

Bring Fairness and Transparency Back to Tenant Billing

At Lincoln Center, a multi-tenant retail property managed by Griffis Blessing, SimpleSUB Water replaced guesswork and disputes with real-time visibility, leak detection, and fair tenant billing. This was all done without touching the building’s old plumbing. By installing 32 clamp-on submeters, the property eliminated shared-cost frustration, detected leaks early, and restored confidence between tenants and management. If your commercial property struggles with aging infrastructure or uneven billing, SimpleSUB makes transparency effortless and affordable.

See how SimpleSUB can deliver the same clarity, savings, and tenant trust for your properties. Schedule a demo to get a personalized walkthrough today.