Fair Billing Made Simple: Griffis Blessing’s Success with SimpleSUB Water

Customer Profile

• Property: Lincoln Center
• Type: Commercial retail center
• Location: Undisclosed
• Meter Count: 32 submeters
• Interviewee: Darlene H., Commercial Property Manager

Challenge

Griffis Blessing, a property management firm overseeing more than 200 properties, faced major billing and water management challenges at Lincoln Center.

The older property lacked individual meters, forcing water bills to be divided evenly among tenants with very different consumption levels. This created unfair billing, frequent tenant disputes, and no reliable way to detect leaks.

Impact

• Outdated plumbing infrastructure without tenant-level metering
• Bills split evenly regardless of actual usage
• Frequent tenant dissatisfaction and disputes
• No transparency or accurate cost allocation
• Difficulties detecting water waste and leaks

Solution

The firm adopted SimpleSUB Water’s over-the-pipe metering solution, which delivered:

• Cost-Effective Technology: Far cheaper than traditional in-line submeters
• Fair Billing: Tenants charged only for their actual consumption, eliminating disputes
• Real-Time Monitoring: Usage data accessible via the SimpleSUB app for both owners and tenants
• Customer Support: Proactive alerts for unusual usage and responsive troubleshooting
• Rebates: Local water authority rebates reduced upfront costs even further

Features

Over-the-Pipe Installation
→ Quick, non-invasive setup
→ Cost savings compared to utility-installed meters

Real-Time Monitoring
→ Transparent, live usage data
→ Tenant-level consumption visibility

Tenant Billing Accuracy
→ Fair and transparent allocation
→ Eliminates disputes entirely

Customer Support & Rebates
→ Alerts for leaks or irregular usage
→ Rebates helped reduce startup costs

Results

• Fair Billing Restored: Each tenant now pays based on actual water usage
• Tenant Satisfaction Increased: Transparent, equitable billing eliminated disputes
• Leak Prevention: Detected a toilet leak early, avoiding excessive water waste
• Valuable Reporting: Property managers gained insights into water use across all 32 submeters

Success

“SimpleSUB is much cheaper than installing in-line meters through the utility company. They’re great to work with and very flexible, able to customize their offering to your needs. Exciting is exactly the right description. I think this is the beginning of a revolution for commercial building utility monitoring and billing.”
— Darlene H., Commercial Property Manager, Griffis/Blessing Inc.

“For commercial centers with outdated plumbing and tenant billing issues, SimpleSUB brings fairness, accountability, and transparency—transforming utility monitoring into a modern, efficient process.” — Darlene H.

Modernize Your Water Management

Tired of tenant disputes over water bills? Schedule your free commercial property assessment today and discover how SimpleSUB Water can improve billing, conserve water, and save thousands annually.

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