Case Study
Legacy Mountain HOA is a 93-cabin luxury rental community located in the hills of Pigeon Forge, Tennessee. There, water wasn’t just a utility—it was a crisis waiting to happen.
Legacy Mountain HOA relied on a private well system to serve hundreds of guests during peak travel weekends, but repeat incidents of excessive water use were draining the system dry. The cost of each emergency refill from the county? $27,000 per event.
After deploying SimpleSUB Water across the property, the HOA gained real-time insight into cabin-level consumption, caught major leaks before they escalated, and shifted to fair, usage-based billing.
Managing a well water system for nearly 100 rental cabins in steep, mountainous terrain came with serious challenges. With private hot tubs in every unit and hoses left running unattended, the system couldn’t keep up. This lead to repeated outages.
The HOA’s well water system was repeatedly drained due to runaway water usage. Private hot tubs required frequent refilling; hoses were often left running. Multiple incidents left renters without water in their cabins.
Every emergency delivery from the county to refill the tank cost the HOA $27,000, draining reserve funds. The issue was made worse by limited access to certain cabins due to ongoing construction and rugged terrain, making it nearly impossible to manually monitor usage or spot problems in time.
Guest satisfaction also suffered. Renters arriving during peak weekends (including holidays like Thanksgiving and Labor Day), sometimes found themselves without running water, a disaster for vacation rentals charging premium rates.
To add to the frustration, water billing was based on cabin size rather than actual consumption, creating ongoing tensions between owners.
Legacy Mountain HOA needed a system that could deliver real-time insight, survive tough conditions, and install without disrupting busy vacation rentals. SimpleSUB Water checked every box:
Within the first year, the impact was both measurable and immediate.
Tens of thousands of gallons saved by detecting and resolving leaks. $27,000+ per incident avoided during peak weekends like Thanksgiving and Labor Day.”
— Stephanie, HOA President, Legacy Mountain
Beyond the numbers, the board regained control, and guest experiences improved dramatically.
“SimpleSUB Water has been a game-changer for our HOA. We avoided multiple catastrophes, including on our busiest weekends. The leak alerts alone have saved us tens of thousands of dollars and given us peace of mind.”
— Stephanie, HOA President
Legacy Mountain HOA went from costly $27,000 water deliveries to full control over their system—all thanks to the visibility and automation provided by SimpleSUB Water. By catching leaks early, tracking every cabin’s usage, and switching to fair, usage-based billing, the HOA protected its reserves and restored guest satisfaction.
If your property faces rising water costs, hidden leaks, or fairness issues in billing, SimpleSUB is built for you. Schedule a demo today.
We’ll design an affordable, easy-to-install solution for your submetering project, large or small.
