Customer Profile
- Property: Legacy Mountain HOA
- Type: Vacation Rental Community
- Location: Pigeon Forge, Tennessee
- Units: 93 luxury rental cabins
- Interviewee: Stephanie, HOA President
Challenge
The HOA’s well water system was repeatedly drained due to runaway water usage.
- Private hot tubs required frequent refilling; hoses were often left running.
- Multiple incidents left renters without water in their cabins.
- Each emergency refill from the county cost the HOA $27,000.
- Mountainous terrain and ongoing construction made maintenance and monitoring extremely difficult.
Impact
- Service Disruptions: Renters were left without water during peak weekends.
- High Emergency Costs: Each incident drained HOA funds.
- Resident & Guest Dissatisfaction: Loss of water service created reputational risk.
- Billing Inequities: Water billing was based on cabin size, not actual consumption.
Solution
SimpleSUB Water provided the HOA with a reliable, non-invasive monitoring system:
- Clamp-On Design: Easy over-the-pipe installation, ideal for cabins under renovation.
- Cellular Connectivity: No dependency on WiFi, ensuring remote monitoring.
- Customizable High Flow Alerts: Configured per cabin size and usage patterns.
- Unit-Level Data: Gave the board accurate consumption data to standardize billing.
Features
- Battery Operated — Long-lasting, maintenance-free power.
- No Tools Required — Quick installation with no pipe cutting.
- Cellular Connectivity — Works across remote mountainous terrain.
- Online Reporting — Real-time monitoring, alerts, and water usage data.
Results
- 9 high flow leak alerts in one year prevented catastrophic water loss.
- Tens of thousands of gallons saved by detecting and resolving leaks.
- $27,000+ per incident avoided during peak weekends like Thanksgiving and Labor Day.
- Fair Billing: Transitioned from flat cabin-size fees to actual usage-based billing.
- Positive Guest Experience: Renters no longer face unexpected water outages.
Success
Legacy Mountain HOA’s project shows how vacation rental properties can:
- Prevent runaway water usage with real-time alerts.
- Save hundreds of thousands in emergency costs.
- Provide fair, accurate billing for cabin owners.
- Protect the guest experience in high-value vacation rentals.
“SimpleSUB Water has been a game-changer for our HOA. We avoided multiple catastrophes, including on our busiest weekends. The leak alerts alone have saved us tens of thousands of dollars and given us peace of mind.”
— Stephanie, HOA President, Legacy Mountain
Modernize Your Water Management
Managing a vacation rental property? Don’t let water usage get out of control. Schedule your free SimpleSUB Water consultation today and avoid catastrophic water loss.
